Why We Can’t Offer Styling Advice Over Email – Book a Video Appointment Instead

At Beverley Edmondson Millinery, we take great pride in offering expert styling advice to help you find the perfect hat or accessory for your special occasion, whether choosing form our stock or discussing bespoke options. However, while email may seem like a convenient way to ask for recommendations, it simply doesn’t allow us to provide the level of guidance needed to ensure you look and feel your absolute best. This is why we highly recommend booking a video appointment if you’re unable to visit us in person and can not offer this sort of advice by email without having met you.

The Limitations of Email for Styling Advice

Styling is an incredibly personal and visual process. When restricted to email communication, we face several challenges that can significantly hinder our ability to provide meaningful recommendations:

  • Too Many Options Without Direction – While many hats could work for you, without seeing, hearing, and understanding you – the way you move, speak, and express yourself – it’s impossible to instantly pinpoint the best styles for you. Instead of blindly suggesting hundreds of pieces that may not be suitable, a video call allows us to immediately hone in on what truly suits you.
  • We Have Already Curated Our Collection Online – Our website features our full range of stock, complete with filters by colour and style to make your search easier. When people email asking for photos of what we have to match an outfit, they’re asking us to repeat work we’ve already done to make the selection process seamless for you.
  • A Hat is About More Than Just Appearance – Personality is one of the most important factors when choosing a hat. It’s not just about how it looks on you, but how it feels and how it fits your stature, presence, and confidence. This is something we simply cannot gauge through an email exchange.
  • Lack of Real-Time Feedback – Emailing back and forth takes time and doesn’t allow us to adjust recommendations in response to your reactions. With a video call, we can instantly refine suggestions based on your preferences and feedback.
  • Limited Ability to Demonstrate Products – Text descriptions and photos are no substitute for seeing a hat in motion. During a video consultation, we can show you different angles, styles, and ways to wear a piece to ensure you understand how it fits into your overall look.
  • Zoom Consultations Allow Us to Pivot Quickly – With a video consultation, we can adapt instantly to your reactions. If a style isn’t quite right, we can quickly pivot to another idea. More importantly, as we get a feel for your character, we can suggest something truly unique—something that might not work for most people but would suit your frame and personality perfectly. This ability to capture the essence of who you are is what enables us to do our job well.
  • Ideal for Those Who Are Not Local – If you live outside the UK or can’t visit us in person, a Zoom consultation ensures you still receive our full styling expertise, regardless of distance. Whether you’re in the United States or another country, we can work with you in real-time to make confident and informed decisions about your millinery.
  • Email Correspondence Can Be Time-Consuming and Ineffective – Responding back and forth over email can be frustrating and often doesn’t get us anywhere. Misunderstandings are common, and without clear visual cues, it can take multiple exchanges to determine what might be suitable. With Zoom, within moments, we can all be on the same page and make real progress toward selecting the perfect piece, whether off the shelf or bespoke-made.
  • We Are Not Being Difficult – We Simply Want to Do Our Job Properly – Our refusal to offer styling advice via email is not about being difficult; it is about ensuring we can do our job effectively. Our experience and expertise enable us to provide the best possible recommendations, but this can only be done when we can see and understand you. Email simply does not allow us to apply our knowledge in the way that is necessary to offer expert advice.

The Benefits of a Video Appointment

Opting for a video consultation removes these limitations and allows us to offer a more tailored and personal experience:

  • Personal Interaction – Seeing you in real-time helps us understand your personality, presence, and unique style preferences, ensuring better recommendations.
  • Live Demonstrations – We can show you different hats, demonstrate how they sit on the head in a 3 dimensional way, and compare options side by side.
  • Immediate Adjustments – We can instantly refine our advice based on your thoughts, reactions, and any questions you may have.
  • Confidence in Your Choice – Instead of feeling unsure after an email exchange, you’ll leave the consultation knowing you’ve made the best decision for your occasion.
  • Complimentary and No Obligation – Our video consultations are completely free, with no obligation to make a purchase. We simply want to provide the best advice possible to help you make an informed and confident decision.

How to Book a Video Appointment

Booking a video consultation with us is simple:

  1. Visit Our Website – take a look at our current stock to get an idea of what we have and what we can offer
  2. Book a Zoom consultation – Here, you’ll find details about what to expect. https://calendly.com/beverleyedmondsonmillinery/zoomconsultation
  3. Book a Time Slot – Choose a convenient time, and we’ll guide you through the process in a personalised, interactive session.

If you’re investing in a beautiful headpiece for a special occasion, it’s worth taking the time to ensure it’s perfect for you. A complimentary video appointment is the next best thing to visiting us in person, allowing us to truly get to know you and find the right hat for you – something that simply can’t be done over email. This ensures we can provide the best service possible, offering expert advice and guidance, so you have the best experience with us and truly benefit from our expertise.

We look forward to helping you find your perfect piece, wherever you are in the world!

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